Sattvam Lifestyle Private Limited Khadi (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data when you interact with our website, products, and services.
1. Information We Collect
We may collect various types of information from and about users of our website and services, including:
- Personal Identification Information:
- Contact Information: Name, email address, postal address, phone number (e.g., when you make a purchase, create an account, subscribe to our newsletter, or contact customer service).
- Payment Information: Details required to process payments, such as credit/debit card numbers and billing addresses. (Note: We use secure third-party payment processors, and we do not store your full payment card details on our servers).
- Account Information: Username, password, and purchase history associated with your account.
- Non-Personal Identification Information:
- Browser and Device Information: IP address, browser type, operating system, device type, screen resolution.
- Usage Data: Information about how you interact with our website, such as pages visited, products viewed, time spent on pages, referral sources, and search queries.
- Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyze site traffic, and personalize content.
2. How We Collect Information
We collect information in several ways:
- Directly from you: When you provide it to us, such as when you:
- Make a purchase.
- Create an account.
- Sign up for our newsletter.
- Fill out forms on our website (e.g., contact forms).
- Communicate with us via email, phone, or social media.
- Automatically through website technologies: As you navigate and interact with our website, we may use cookies and other tracking technologies to collect certain information automatically.
- From third-party sources: We may receive information from third-party service providers (e.g., analytics providers, payment processors) consistent with their privacy policies.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Orders and Provide Services: To fulfill your purchases, process payments, deliver products, and manage returns and exchanges.
- To Improve Customer Service: To respond to your inquiries, provide support, and manage your requests efficiently.
- To Personalize User Experience: To tailor our website content, product recommendations, and offers to your interests.
- To Improve Our Website and Products: To understand how users interact with our website, identify areas for improvement, and develop new products and features.
- For Marketing and Communication:
- To send you promotional emails about new products, special offers, or other updates we think you might find interesting (you can opt-out at any time).
- To communicate important information about your orders or account.
- For Security and Fraud Prevention: To protect our website, customers, and business from fraudulent transactions and other illegal activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
4. How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business and website, such as payment processors, shipping companies, website hosting, analytics providers, and marketing services. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
7. Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
Sattvam Lifestyle Private Limited Khadi has the discretion to update this Privacy Policy at any time. When we do, we will revise the “last updated” date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
9. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Sattvam Lifestyle Private Limited Khadi A-301, Shree Ganesh Angan, Near Shree Ganesh Temple, Warje, Pune – 411058 Email: info@sattvamlifestyle.com Phone: +91 9503417721
This document was last updated on May 21, 2025.
