This policy outlines the terms and conditions for order cancellations, returns, and refunds for products purchased from Sattvam Lifestyle Private Limited Khadi (“Sattvam Lifestyle,” “we,” “our,” or “us”) via our website, https://sattvamlifestyle.com/.
1. Order Cancellation by Customer
- Before Dispatch: You may cancel your order at any time before it has been dispatched from our warehouse. To cancel an order, please contact our customer service team immediately with your order number.
- Cancellation Process: If your order is successfully cancelled before dispatch, the full amount paid will be refunded to your original payment method within [X business days, e.g., 5-7 business days].
- After Dispatch: Once an order has been dispatched, it cannot be cancelled. In such cases, you will need to initiate a return request as per our “Returns & Refunds” policy below.
2. Cancellation by Sattvam Lifestyle
We reserve the right to cancel an order for various reasons, including but not limited to:
- Unavailability of the product.
- Inaccuracies or errors in product or pricing information.
- Problems identified by our credit and fraud avoidance department.
- Non-receipt of payment from you.
- If your shipping address is found to be incomplete or incorrect.
In the event that we cancel your order, we will notify you immediately and issue a full refund to your original payment method within [X business days, e.g., 5-7 business days].
3. Returns & Refunds (Post-Delivery)
We strive for your complete satisfaction. If you are not entirely satisfied with your purchase, you may return the item(s) subject to the conditions below.
- Return Window: You must initiate a return request within [X days, e.g., 7 days] of receiving your order.
- Eligibility for Return:
- The item(s) must be unused, unwashed, and in their original condition.
- All original tags, labels, and packaging must be intact.
- The item must be free from any stains, odors, or damage caused after delivery.
- Proof of purchase (order number, invoice) is required.
- Non-Returnable Items: For hygiene reasons and product specificity, the following items are generally not eligible for return or exchange unless they are received in a damaged or defective condition:
- Newborn baby clothes (once opened or used).
- Intimate wear or innerwear (if applicable).
- Flags (if used or opened, due to their specific nature).
- Any item that has been customized or personalized for you.
- Gift cards.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within [X hours, e.g., 48 hours] of delivery. You will be required to provide photographic evidence of the damage/defect. Upon verification, we will offer a replacement or a full refund, including return shipping costs.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service at [Your Official Email Address, e.g., info@sattvamlifestyle.com] or call us at [Your Official Phone Number, e.g., +91 9503417721] within the specified return window. Provide your order number and the reason for the return.
- Await Approval: Our team will review your request and provide you with return instructions and a Return Authorization Number (RAN) if your return is approved.
- Pack the Item: Securely pack the item(s) in their original packaging, along with all original tags and accessories, and include a copy of the invoice and the RAN.
- Ship the Item: You will be responsible for arranging and paying for the return shipping costs, unless the item is damaged or defective. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
5. Refunds (Post-Return)
- Inspection: Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [X business days, e.g., 7-10 business days] after the approval of your return.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if items are not in their original condition, are damaged, or missing parts for reasons not due to our error).
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Official Email Address].
6. Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process for the original item and place a new order for the desired item. Exchanges are subject to product availability. If the new item is unavailable, a refund will be processed as per this policy.
7. Contact Us
For any questions regarding cancellations, returns, or refunds, please contact us at:
Sattvam Lifestyle Private Limited Khadi A-301, Shree Ganesh Angan, Near Shree Ganesh Temple, Warje, Pune – 411058 Email: info@sattvamlifestyle.com Phone: +91 9503417721
This document was last updated on May 21, 2025.
