This policy outlines the shipping and delivery procedures for all products purchased from Sattvam Lifestyle Private Limited Khadi (“Sattvam Lifestyle,” “we,” “our,” or “us”) via our website, https://sattvamlifestyle.com/.
1. Shipping Destinations
Currently, we offer shipping services across all major cities and towns within India. For international shipping inquiries, please contact our customer service team at [Your Official Email Address] to discuss possibilities and associated costs.
2. Order Processing Time
- All orders are processed and dispatched from our warehouse in Pune, Maharashtra, India.
- Orders are typically processed within [e.g., 1-2 business days] of receiving full payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times might be slightly longer. We appreciate your patience during these times.
3. Shipping Charges
- Shipping charges are calculated based on the total order value, weight, and delivery destination.
- The exact shipping cost will be displayed and added to your total order amount during the checkout process before you make the final payment.
- We may offer free shipping for orders exceeding a certain value. Any such offers will be clearly communicated on our Website.
4. Estimated Delivery Time
Once dispatched, the estimated delivery time for your order is:
- For Metros & Major Cities: [e.g., 3-7 business days]
- For Other Locations: [e.g., 5-10 business days]
- Please note that these are estimated delivery times. Actual delivery may vary due to factors beyond our control, including but not limited to:
- Courier service delays
- Unforeseen weather conditions
- Public holidays
- Remote delivery locations
- Logistical challenges
5. Shipping Partners
We partner with reputable and reliable courier services to ensure your products reach you safely and efficiently. Our primary shipping partners include [e.g., Delhivery, Blue Dart, XpressBees, India Post – list the ones you use].
6. Order Tracking
- Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to the courier partner’s website.
- You can use this tracking number to monitor the status and progress of your shipment online.
- Please allow up to 24 hours for the tracking information to become active after you receive the dispatch notification.
7. Delivery Attempts & Failed Delivery
- Our courier partners will typically make [e.g., 2-3] attempts to deliver your order.
- If delivery is unsuccessful after these attempts, the package may be held at the local courier facility for a short period, or it may be returned to our warehouse.
- In case of a failed delivery due to an incorrect or incomplete address provided by the customer, or if the customer is unreachable, additional shipping charges may apply for re-delivery.
- If the package is returned to us due to failed delivery, we will contact you to arrange re-shipment or a refund (minus actual shipping costs incurred).
8. Damaged or Lost Shipments
- We take utmost care in packaging our products. However, if you receive a package that appears to be tampered with or damaged, do not accept the delivery. Please notify us immediately by email or phone.
- If an item inside the package is found to be damaged upon opening (and the outer packaging was intact), please contact us within [e.g., 24-48 hours] of delivery with photographic evidence.
- In the rare event that your order is lost in transit, we will work with the courier partner to investigate. Upon confirmation of loss, we will either re-ship your order (subject to availability) or issue a full refund.
9. Contact Information
For any questions regarding your order’s shipping and delivery, please feel free to contact us:
Sattvam Lifestyle Private Limited Khadi A-301, Shree Ganesh Angan, Near Shree Ganesh Temple, Warje, Pune – 411058 Email: info@sattvamlifestyle.com Phone: +91 9503417721
This document was last updated on May 21, 2025.
